Website Privacy Policy
Ariel Stern Pelvic Health Physical Therapy
Effective Date: July 13, 2026
Ariel Stern Pelvic Health Physical Therapy (“the Practice,” “we,” “us,” or “our”) is owned and operated by Dr. Ariel Stern, PT, DPT. We respect your privacy and are committed to protecting the personal information you provide when visiting our website.
This Website Privacy Policy explains what information may be collected through this website, how that information may be used and shared, and the choices available to you.
This policy applies to information collected through www.sternpelvicpt.com and related public-facing website pages. It does not replace our Notice of Privacy Practices, which explains how medical and health information related to patient care may be used and disclosed.
Information We May Collect
Information You Provide to Us
We may collect personal information that you voluntarily provide through the website or when you contact us, including:
Your name
Email address
Telephone number
Information submitted through contact or consultation request forms
Appointment-related inquiries
Communications you send to us
Any other information you choose to provide
Please use discretion when submitting information through a general website form or standard email. These methods may not provide the same level of security as a secure patient portal. When available, sensitive medical or health information should be submitted through the secure Jane patient portal or another secure method provided by the Practice.
Information Collected Automatically
When you visit the website, certain information may be collected automatically by the website platform and related technologies. This may include:
Your IP address
Browser type
Device and operating system information
Pages you visit
The website or page that referred you to our website
Date and time of your visit
General information about how you interact with the website
Cookie and similar technology information
This information may be used to operate the website, understand how visitors use it, improve website performance, and maintain security.
How We Use Information
We may use personal information collected through the website to:
Respond to your questions or requests
Communicate with you about services, consultations, or appointments
Provide information you request
Facilitate access to online booking or the patient portal
Operate, maintain, and improve the website
Understand website usage and performance
Protect the website and the Practice from fraud, misuse, or security threats
Comply with applicable legal or regulatory requirements
Establish, exercise, or defend legal rights
We do not use information submitted through the website for unrelated marketing purposes unless you have separately chosen to receive such communications.
Online Booking and Patient Portal
The Practice uses Jane, a third-party practice management platform, for functions that may include online booking, patient accounts, intake forms, appointment management, billing, documentation, and other patient-related services.
When you follow a link from this website to Jane or use services provided through the Jane platform, information you submit is processed through that platform. Patient information maintained by the Practice through Jane is managed in accordance with applicable privacy laws and the Practice’s Notice of Privacy Practices.
Jane may separately collect and control certain information related to your use of its platform, such as account authentication information. Your use of Jane may also be subject to Jane’s own privacy notice and terms.
Health and Medical Information
Information collected in connection with your evaluation, treatment, medical records, or other patient care is subject to additional privacy protections under applicable federal and California law.
The Practice’s Notice of Privacy Practices describes how protected health and medical information may be used and disclosed and explains your rights regarding that information.
This Website Privacy Policy is intended to address information collected through the public website and does not limit any rights you may have regarding your medical or health information.
Cookies and Website Analytics
This website may use cookies and similar technologies that are necessary for the website to function or that help us understand how visitors use the website.
Cookies are small data files that may be stored on your device. They may be used for purposes such as:
Operating and securing the website
Remembering website preferences
Understanding website traffic and usage
Measuring website performance
The website is hosted through Squarespace, which may use cookies and collect technical information about website visitors in connection with hosting, security, and analytics services.
Where available, you may manage non-essential cookie preferences through the website’s cookie controls. You may also adjust your browser settings to block or delete cookies. Blocking certain cookies may affect how some parts of the website function.
How We May Share Information
We do not sell your personal information.
We do not knowingly share personal information for cross-context behavioral advertising.
We may disclose personal information in limited circumstances, including to:
Website and Technology Service Providers
We may use third-party service providers to help operate the website and provide related services. These may include:
Website hosting and management providers
Practice management and patient portal providers
Email and communication providers
Website analytics and security providers
Other technology providers necessary to operate the website or Practice
These service providers may process information as necessary to provide services to us and are subject to their own contractual and legal obligations.
Professional Advisors
Information may be shared when reasonably necessary with professional advisors such as attorneys, accountants, insurers, or other consultants who assist the Practice.
Legal and Safety Requirements
We may disclose information when we reasonably believe disclosure is necessary or appropriate to:
Comply with applicable law, regulation, subpoena, court order, or other legal process
Respond to a lawful government request
Protect the rights, safety, or property of the Practice, our patients, website visitors, or others
Investigate or prevent fraud, security incidents, or misuse of the website
Establish, exercise, or defend legal claims
Business Changes
If the ownership or structure of the Practice changes, information may be transferred as permitted by law in connection with a sale, transfer, reorganization, or other business transaction. Any health information subject to specific legal protections will continue to be handled in accordance with applicable law.
Third-Party Websites and Services
This website may contain links to third-party websites or services, including Jane and other external resources.
When you leave this website and visit a third-party website or service, that third party’s privacy practices and terms apply. We are not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
Do Not Track Signals and Online Tracking
Some web browsers allow users to send a “Do Not Track” signal.
Because there is not a universally accepted standard for responding to browser-based Do Not Track signals, this website does not currently respond to such signals in a standardized manner.
You may manage cookies through your browser settings and, where available, through the website’s cookie preference controls.
We do not knowingly use this website to sell personal information or to share personal information for cross-context behavioral advertising.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email system, electronic communication, or method of data transmission can be guaranteed to be completely secure. You should use appropriate caution when sending sensitive information electronically.
For sensitive patient or health-related information, please use the secure communication methods provided by the Practice when available.
Data Retention
We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business and patient records, comply with legal and regulatory obligations, resolve disputes, and protect our legal rights.
Retention periods may vary depending on the type of information and the reason it was collected.
Medical and patient records may be subject to separate legal and professional record-retention requirements and are addressed separately from ordinary website information.
Your Choices and Privacy Rights
Depending on the information involved and applicable law, you may have the right to request that we:
Provide information about personal information we maintain about you
Correct inaccurate personal information
Delete certain personal information, subject to legal and other permitted exceptions
You may contact us using the information below to make a privacy-related request.
We may need to verify your identity before responding to certain requests. Some information may need to be retained when required by law, for patient recordkeeping, for security purposes, or for other legitimate and legally permitted reasons.
For requests involving your medical records or health information, please refer to the rights described in our Notice of Privacy Practices or contact the Practice directly.
California Privacy Rights
California residents may have additional privacy rights under applicable California law.
The specific rights available to you may depend on the law that applies to the Practice and the type of information involved. You may contact us to ask questions about personal information collected through this website or to request access, correction, or deletion where applicable.
We will not discriminate against you for exercising a privacy right provided by applicable law.
Children’s Privacy
This website is intended to provide information about the Practice and its services and is not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13 through the public website without appropriate authorization. If you believe that a child has submitted personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
Changes to This Privacy Policy
We may update this Website Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements.
When we make changes, we will post the revised policy on this website and update the Effective Date at the top of the policy. If a change is material, we may provide additional notice when appropriate.
We encourage you to review this Privacy Policy periodically.