Website Privacy Policy

Information We May Collect

Information You Provide

We may collect information that you voluntarily submit through the website or when communicating with the Practice, including:

• Your name
• Email address
• Telephone number
• Information submitted through contact or consultation forms
• Appointment-related questions
• Messages and communications you send
• Other information you choose to provide

Please avoid including sensitive medical information in general website forms or ordinary email messages. These methods may not offer the same protections as a secure patient portal.

When available, sensitive health information should be provided through the secure Jane patient portal or another secure communication method designated by the Practice.

Information Collected Automatically

Our website platform and related services may automatically collect certain technical and usage information, such as:

• IP address
• Browser type
• Device and operating system details
• Pages visited
• Referring websites or pages
• Date and time of visits
• Website interaction and usage data
• Cookie and similar technology data

This information may help us operate the website, maintain security, evaluate performance, and improve the visitor experience.

How We Use Information

Information collected through the website may be used to:

• Respond to inquiries and requests
• Communicate about services, consultations, and appointments
• Provide information you request
• Connect visitors with online booking or patient portal services
• Operate and improve the website
• Understand website performance
• Prevent fraud, misuse, and security incidents
• Meet applicable legal and regulatory obligations
• Protect or exercise legal rights

We do not use information submitted through the website for unrelated marketing unless you have separately elected to receive those communications.

Online Booking and Patient Portal

The Practice uses Jane, a third-party practice management platform, for services that may include appointment scheduling, patient accounts, intake forms, billing, clinical documentation, and related patient services.

When you access Jane through a link on our website, the information you submit is processed through that platform. Patient information maintained by the Practice is handled according to applicable privacy laws and our Notice of Privacy Practices .

Jane may also process information related to its own platform operations, such as account authentication. Its separate privacy notice and terms may apply to your use of those services.

Health and Medical Information

Medical records and information obtained during evaluation, treatment, or other patient care are subject to additional protections under applicable federal and California privacy laws.

Our Notice of Privacy Practices describes how patient health information may be used and disclosed and explains the rights available to patients.

This Website Privacy Policy concerns information collected through the public website and does not replace or restrict applicable patient privacy rights.

Cookies and Website Analytics

Our website may use cookies and similar technologies for essential website functions and to better understand website usage.

These technologies may be used to:

• Operate and protect the website
• Remember visitor preferences
• Understand website traffic
• Measure website performance

Our website is hosted on Squarespace, which may collect technical information and use cookies to provide hosting, security, and analytics functionality.

Where cookie preference controls are available, you may use them to manage non-essential cookies. You can also manage cookies through your browser. Disabling some cookies may affect website functionality.

How We May Share Information

We do not sell your personal information.

We do not knowingly share personal information for cross-context behavioral advertising.

Personal information may be disclosed in certain limited circumstances.

Website and Technology Providers

We may work with service providers that support website hosting, communications, practice management, patient portals, analytics, security, and related business operations.

These providers may process information as needed to perform services for the Practice, subject to applicable contractual and legal responsibilities.

Professional Advisors

We may share information when reasonably necessary with professional advisors, including attorneys, accountants, insurers, and consultants assisting the Practice.

Legal and Safety Requirements

Information may be disclosed when reasonably necessary or appropriate to:

• Comply with applicable laws, court orders, or legal processes
• Respond to lawful government requests
• Protect the rights, property, or safety of others
• Investigate fraud or security incidents
• Establish, exercise, or defend legal claims

Changes to the Practice

In connection with a permitted business sale, transfer, or reorganization, information may be transferred as allowed by law. Any specially protected patient or medical information will remain subject to applicable privacy requirements.

Third-Party Websites and Services

Our website may link to outside services, including Jane and other external resources.

When you access another website or platform, its own privacy policies and terms govern your use of that service. We do not control the privacy or security practices of unrelated third-party websites.

We encourage you to review the applicable privacy notices before submitting personal information to external services.

Do Not Track Signals and Online Tracking

Some browsers transmit a preference known as a "Do Not Track" signal. Because no universally accepted response standard exists, our website does not currently respond to these signals in a standardized way.

You may manage cookies through your browser and any cookie controls provided on the website.

We do not knowingly use the website to sell personal information or share it for cross-context behavioral advertising.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

No website or electronic communication method can guarantee complete security. Please exercise care when sharing information electronically.

Sensitive health-related information should be submitted using secure methods supplied by the Practice when available.

Data Retention

We retain personal information for as long as reasonably needed for the purpose for which it was collected and for legitimate business, service, recordkeeping, legal, or regulatory obligations.

Retention periods depend on the type of information and applicable requirements. Medical and patient records may be subject to separate record-retention obligations.

Your Choices and Privacy Rights

Depending on applicable law and the type of information involved, you may be entitled to request:

• Information about personal data maintained about you
• Correction of inaccurate information
• Deletion of certain information, subject to applicable exceptions

We may need to verify your identity before processing certain requests. Some information may need to be retained for legal, security, patient-recordkeeping, or other permitted reasons.

Requests concerning medical records or protected health information are addressed under our Notice of Privacy Practices .

California Privacy Rights

California residents may have additional privacy rights under applicable state laws.

The rights available depend on which laws apply to the Practice and the information involved. Where applicable, you may request access, correction, or deletion of personal information.

We will not discriminate against individuals for exercising privacy rights provided by applicable law.

Children's Privacy

This public website provides information about the Practice and is not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through this website without appropriate authorization.

If you believe a child has provided personal information inappropriately, please contact the Practice so the situation can be reviewed.

Changes to This Privacy Policy

This policy may be updated to reflect changes in the Practice's operations, services, technology, or applicable legal requirements.

Updated versions will be published on the website with a revised effective date. Additional notice may be provided when appropriate for material changes.

We encourage visitors to review this policy periodically.

Privacy Questions and Requests

If you have questions about this Website Privacy Policy or would like to make a privacy-related request, please contact:

Ariel Stern Pelvic Health Physical Therapy

Please use the contact information provided on our website to request instructions for submitting a privacy inquiry. Do not include sensitive health information in a general website contact form.

For requests involving medical records or patient health information, please refer to our Notice of Privacy Practices and the secure contact methods described there.